Once scheduled, initial appointment fees are only refundable (minus credit card
processing fees) if you cancel the appointment within 24 hours of making it. If you
cancel your appointment after 24 hours but 72 hours before your appointment, you will
receive a partial refund of $125. There are NO refunds for cancellation of appointments
that occur within 72 hours of the scheduled appointment. Fees will be prorated
accordingly if you have been provided with a discounted visit fee.
Individual, personalized one-on-one nutritional counselling programs are subject to a 30-
day refund policy (minus a non-refundable deposit that would be clearly stated on both
your invoice and the program agreement). Refunds must be made in writing and
submitted by the end of the business day (3:00 pm MT) on day 30 from having signed
the program agreement and paying the invoice. Refund requests can be emailed
to support@healwithrealfood.com
Group/online programs, meal plans, supplements, etc., are not subject to refunds.
As stated above, Tanya Goyette/Heal With Real Food maintains a no-refund policy for
all services except initial visits and individual counselling programs.
You acknowledge that no one has represented to you that refunds are available. Even if
you cannot participate for any reason, you will continue to be billed according to the
schedule in your Agreement until paid in full.
Heal With Real Food considers this policy a material inducement to entering into
contracts with clients and would not have done so unless this No Refunds Policy were
included.
Heal With Real Food
support@healwithrealfood.com